| dc.description.abstract | Among the challenges hindering energy provision is the loss of revenue as a result of
poorly managed revenue collection systems. This study examined the effect of prepaid
meters on revenue collection, a case of Kenya power, Nakuru, Kenya. The study used a
survey research design to establish effects of prepaid meters on revenue collection
efficiency. 396 prepaid meters in Nakuru County were targeted. A sample of 201
respondents was selected using Stratified random sampling technique. The study used
primary data captured by use of questionnaires. Data was analysed using both Descriptive
and Inferential Statistics with the aid of Statistical Package for Social Sciences (SPSS)
version 20. Descriptive Statistics used included mode, percentages and frequencies. For
inferential statistics, Pearson Correlation and Multiple Regression were used. The
findings were presented in form of tables. Study findings indicated that perceived risk
was negatively correlated to revenue collection (β1=-.182, ρ<0.05), while perceived ease
of use (β2= 0.342, ρ<0.05), perceived low cost (β3=.823, ρ=<0.05) and perceived
usefulness (β4= 0.131, ρ<0.05) were positively related and had a significant effect on
revenue collection. This study therefore, affirms that perceived risk reduces revenue
collection, while perceived ease of use, perceived low cost and perceived usefulness
enhance revenue collection. The Kenya Power company should enhance security of
customers so that they do not suffer losses. Customer care service should increase their
service delivery to customers so that users can have required knowledge on the use of
prepaid meters. The use of prepaid meters should be improved since they improve
management of daily power consumption of customers, advance the revenue collection
process, save time and regulation of electricity consumption.
Key | en_US |
